Refund policy
At The Kanga Box, we take great care in packing every order to ensure it arrives safely and in excellent condition.
Change of Mind
Due to the nature of our products, we are unable to accept returns or offer refunds for change-of-mind purchases. This includes orders where the customer no longer wants the product or has ordered the incorrect item.
Damaged or Incorrect Orders
If your order arrives damaged, contains incorrect items, or is significantly different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the package and affected items
Where appropriate, we may offer a replacement, store credit, or refund.
Shipping
We are not responsible for delays caused by customs, postal services, weather events, or other circumstances outside our control. However, if your parcel is lost in transit, please contact us and we'll work with the shipping carrier to resolve the issue.
Product Substitutions
Occasionally, due to stock availability, we may substitute an item with another product of equal or greater value. We carefully select replacements to ensure you still receive an authentic Taste of Australia.
Contact Us
If you have any questions about your order, please contact us at: